Refund Policy

Last updated: 4 September 2025

Thank you for shopping with Loyse 888 LTD. We want you to be completely satisfied with your purchase. If for any reason you are not, this Refund Policy explains your rights and how you can return items.

1. Returns Eligibility
To be eligible for a return, please ensure that:

The item is unused, unworn, and in the same condition that you received it.
The item is in its original packaging, with all tags attached.
Your return request is made within 14 days of delivery, in line with UK Consumer Contracts Regulations.

Certain types of goods are exempt from being returned, such as:

Personalised or customised items.
Gift cards.
Intimate or hygienic products (e.g., underwear, swimwear).

2. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days, using the same payment method used for the purchase.
Shipping costs are non-refundable, except in cases where the item is faulty or damaged.
If you receive a refund, the cost of return shipping (if applicable) may be deducted from your refund.

3. Exchanges
We only replace items if they are defective, damaged, or if you require a different size (subject to stock availability). Please contact us to arrange an exchange.

4. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at [insert contact email] with photos of the issue. We will arrange a replacement or a full refund.

5. How to Start a Return
To initiate a return, please contact us at:
Loyse 888 LTD
Email: loyse888@outlook.com
Address: 46 Cobden St, Leicester, LE1 2LB - UK
Please include your order number and reason for return. We will provide instructions for shipping your item back to us.

6. Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at loyse888@outlook.com

7. Your Consumer Rights
This Refund Policy does not affect your statutory rights under UK law. You have the right to cancel your order within 14 days of receiving it, without giving any reason.